Privacy Policy

By visiting our website, requesting a quote, booking an appointment, or engaging Legacy Autoglass, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

  • Contact & Location Details: We collect your name, phone number, email address, and job site address to schedule and perform mobile auto glass services.

  • Vehicle & Identification Details: We collect vehicle details including registration number (rego), make, model, year, trim, and uploaded images of windscreen or camera assemblies to ensure accurate glass identification and pricing.

  • Payment Information: Payment details are processed securely at the time of service completion. We do not store full credit card details on our systems.

  • Technical Data: Basic website usage data, IP addresses, and device details may be collected via standard browser cookies to improve site performance and user experience.

2. How We Use Your Information

  • Service Execution: To generate accurate quotes, select the correct replacement glass, navigate to your mobile location, and complete repairs or replacements.

  • Customer Communication: To confirm bookings, provide appointment updates, issue tax invoices, and follow up regarding service quality or lifetime warranty claims.

  • Insurance & Fleet Billing: If requested, to coordinate job details directly with your insurance provider or commercial fleet manager.

3. Disclosure & Protection of Information

  • Third-Party Service Providers: We do not sell, trade, or rent your personal information. We only share details with trusted software platforms (such as scheduling or invoicing tools) strictly necessary to run our business operations.

  • Legal Compliance: We may disclose information if required or authorized by Australian law or legal proceedings.

  • Data Security: We take reasonable technical and administrative precautions to safeguard your information against unauthorized access, loss, or misuse.

4. Access, Corrections & Contact

  • Your Rights: You have the right to request access to the personal information we hold about you or request corrections if any details are inaccurate or out of date.

  • Privacy Enquiries: For any privacy-related questions or requests, please contact us at info@legacyautoglass.com.au or call 0423 714 497.

5. Australian Privacy Principles

Legacy Autoglass handles all personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).