Glass Service Terms & Conditions

By accepting a quotation, booking an appointment, or engaging Legacy Autoglass, you confirm you have read, understood, and agreed to these Terms & Conditions before work commences.

1. Windscreen Chip & Crack Repairs

  • Purpose of Repair: Chip repairs are designed to restore the structural integrity of the windscreen and prevent further cracking. They are cosmetic improvements only; a faint blemish or mark will usually remain visible after completion.

  • Risk of Spreading: Due to the inherent stress and existing damage in cracked glass, fractures may spread during the repair process despite all reasonable care being taken. If this occurs, a full windscreen replacement may be required at additional cost to the customer.

  • 12-Month Repair Warranty: We provide a 12-month warranty against a repaired chip spreading from the original point of repair. This excludes new stone impacts or fresh damage. If a valid warranty claim is approved, the original repair cost will be credited toward a replacement windscreen supplied and fitted by Legacy Autoglass.

2. Glass Replacement & Vehicle Clean-up

  • Shattered Glass Removal: We make every reasonable effort to clean and vacuum shattered glass from your vehicle. However, complete removal of fine glass particles from inaccessible areas (such as deep carpet fibers, seat mechanisms, door cavities, and ventilation ducts) cannot be guaranteed.

  • Detailing Recommendation: Professional vehicle detailing is recommended following any shattered glass replacement to ensure all remaining micro-fragments are thoroughly cleared.

  • Pre-Existing Vehicle Conditions: Legacy Autoglass is not liable for pre-existing vehicle damage, body rust, degraded rubber seals, or issues resulting from prior substandard glass installations. If body rust or structural damage is uncovered beneath the old molding once glass is removed, additional surface preparation fees may apply, or work may pause until repairs are completed by a body shop.

3. ADAS Systems & Camera Calibration

  • Calibration Responsibility: If your vehicle is equipped with Advanced Driver Assistance Systems (ADAS)—such as forward-facing safety cameras or lane departure sensors—recalibration may be required following windscreen replacement. Unless ADAS calibration is explicitly included in your quotation, it is the sole responsibility of the customer to ensure the vehicle’s ADAS system is calibrated at a certified facility post-installation.

  • Vehicle Accessories: Legacy Autoglass is not responsible for replacing non-standard aftermarket window tinting, dash cam mounts, rain sensors, or toll tags attached to the original windscreen, though reasonable care will be taken when transferring accessories where possible.

4. Mobile Service Site Requirements & Weather

  • Safe Work Area: Customers must provide a safe, flat, off-street work location (such as a driveway, garage, or private car park) with sufficient clearance around the vehicle.

  • Weather & Rescheduling: Because urethane adhesives require specific environmental conditions to cure correctly, Legacy Autoglass reserves the right to reschedule mobile appointments without liability if severe weather, rain, extreme heat, or unsafe site conditions prevent a safe installation.

5. Safe Drive-Away Time & Post-Care

  • Compliance: To ensure your safety and vehicle structural integrity, you must comply with the technician's advised Safe Drive-Away Time (SDAT) before driving the vehicle.

  • Aftercare: Customers must follow all post-installation instructions, including leaving retention tape intact for 24 hours and avoiding high-pressure car washes for 48 hours. Damage or leaks caused by failure to follow these instructions will void warranty coverage.

6. Payment & Cancellation

  • Payment Terms: Payment in full is required immediately upon completion of the service via approved payment methods, unless formal credit terms have been arranged in advance.

  • Cancellations: Cancellations or appointment modifications require at least 24 hours' notice. Failure to provide adequate notice or ensure vehicle availability at the scheduled time may incur a call-out or restocking fee.

7. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any guarantees, rights, or remedies you are entitled to under the Australian Consumer Law.

8. Promotions & Discount Codes

  • New Financial Year Special ($100 Chip Repairs): Promotional pricing starting from $100 applies exclusively to single standard windscreen chip repairs performed during the promotional window ending 15 August 2026. Complex crack repairs, multiple chips on the same glass, specialty/commercial vehicles, or recalibration services are excluded and quoted separately.

  • Windscreen Replacement Offer (LEGACY20): The $20 discount code (LEGACY20) applies exclusively to full windscreen replacement services. It does not apply to windscreen chip repairs, side/rear glass replacements, or ADAS calibration-only services. Code must be quoted at the time of initial booking.

  • General Terms & Exclusions: Promotional discounts cannot be combined with insurance claim excess contributions, trade/fleet pricing, or any other offers. Limit of one redemption per vehicle/customer. Offers hold no cash value and cannot be applied retroactively to completed jobs or previously issued quotes.